Last updated: 28 June 2026

1. Who we are

Kings Cross Luggages is the data controller for the personal data collected through this website and our storage service. We are based at 11 Euston Road, London NW1 2SA, United Kingdom.

Contact for data protection enquiries: kingscrossluggages@gmail.com | 020 7833 3233

This Privacy Policy explains how we collect, use, store, and share your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What personal data we collect

We collect the following categories of personal data when you use our service:

Identity data: first name, last name
Contact data: email address, telephone number
Booking data: drop-off date, pick-up date, number of bags, booking reference
Payment data: payment confirmation details (we do not store your full card number — card processing is handled by Stripe)
Usage data: IP address, browser type, pages visited, and time spent on our website (collected via cookies — see Section 8)
Communications data: any messages you send us via the contact form or email

3. How we collect your data

We collect data:

Directly from you when you make a booking, complete our contact form, or call us
Automatically via cookies and similar technologies when you visit our website
From payment processors (Stripe) when you complete a payment

4. How we use your data and our legal basis

Purpose	Legal basis (UK GDPR)
Process and manage your booking	Contract (Article 6(1)(b))
Send booking confirmation and updates	Contract (Article 6(1)(b))
Process payment securely via Stripe	Contract (Article 6(1)(b))
Respond to your enquiries and complaints	Legitimate interests (Article 6(1)(f))
Comply with legal and regulatory obligations	Legal obligation (Article 6(1)(c))
Improve our website and service	Legitimate interests (Article 6(1)(f))

We will only use your data for the purpose for which it was collected. We will not sell your personal data to third parties.

5. Who we share your data with

We may share your personal data with the following third parties:

Stripe, Inc. — our payment processor. Stripe processes card payments on our behalf and may store payment data in accordance with their own Privacy Policy. Stripe is PCI-DSS compliant.
Google LLC — we use Google Maps embeds on our website. Google may collect usage data in accordance with their Privacy Policy.
Hosting provider (Hostinger) — our website and data are hosted on servers operated by Hostinger. Data is processed within the UK/EEA.
Legal and regulatory authorities — where required by law, court order, or to protect our legal rights.

We do not transfer your personal data outside the United Kingdom except where adequate safeguards are in place as required by UK GDPR.

6. How long we keep your data

Type of data	Retention period
Booking and payment records	7 years (HMRC requirement)
Contact form enquiries	2 years from last contact
Website usage data (cookies)	Up to 12 months

7. Your rights under UK GDPR

You have the following rights regarding your personal data:

Right of access — you can request a copy of the personal data we hold about you
Right to rectification — you can ask us to correct inaccurate data
Right to erasure — you can ask us to delete your data in certain circumstances
Right to restriction — you can ask us to restrict processing in certain circumstances
Right to data portability — you can ask for your data in a structured, commonly used format
Right to object — you can object to processing based on legitimate interests

To exercise any of these rights, please contact us at kingscrossluggages@gmail.com. We will respond within 30 days. There is no charge for making a request.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website uses cookies — small text files placed on your device. We use:

Essential cookies — required for the website and booking system to function (e.g. session management). These cannot be disabled.
Analytics cookies — used to understand how visitors use our website so we can improve it. These are anonymous and do not identify you personally.
Third-party cookies — Google Maps embeds may place cookies when you interact with the map.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the booking system.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All online payments are encrypted using TLS and processed by Stripe, which is PCI-DSS Level 1 certified. However, no internet transmission is completely secure, and we cannot guarantee the security of data transmitted to our website.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices. The date at the top of this page shows when it was last updated. We encourage you to review this page periodically.

11. Contact us

For any data protection questions or to exercise your rights:

Kings Cross Luggages
11 Euston Road, London NW1 2SA
Email: kingscrossluggages@gmail.com
Phone: 020 7833 3233

Privacy Policy